FAQ & Policies

Frequently Asked Questions

 

  • 1. What are Hair Extensions?

    Hair extensions are strands of real or synthetic hair that are attached to your natural hair to add length, volume, and style. They come in various types, including clip-ins, tape-ins, sew-ins, and fusion extensions.

    2. How Long Do Hair Extensions Last?

    The lifespan of hair extensions depends on the type and quality. Generally, high-quality extensions, like those from TeeStresses Hair Collection, can last anywhere from 6 months to a year with proper care and maintenance.

    3. Can I Wash and Style Hair Extensions?

    Yes, our extensions can be washed, styled, and treated just like your natural hair. However, it's essential to use sulfate-free and alcohol-free products to ensure the longevity of the extensions.

    4. How Do I Choose the Right Color?

    We offer a variety of shades to match different hair colors. You can use our color chart as a guide or reach out to our customer support for personalized assistance in selecting the perfect shade for you.

    5. Can I Dye the Hair Extensions?

    Yes, our extensions can be dyed; however, we recommend consulting a professional stylist to ensure the best results. Keep in mind that dyeing may alter the texture and lifespan of the hair.

    6. How Do I Attach Clip-In Extensions?

    Clip-in extensions are easy to apply and remove. Simply section your hair, clip the extensions in, and blend them with your natural hair. Check out our tutorial videos for a step-by-step guide.

    7. Can I Sleep and Swim with Hair Extensions?

    We recommend removing clip-in extensions before sleeping to prevent tangling. For semi-permanent extensions, like tape-ins or sew-ins, it's advisable to tie your hair in a loose braid before swimming.

    8. How Do I Care for My Hair Extensions?

    To keep your extensions looking their best, brush them gently using a wide-tooth comb, and avoid excessive heat styling. Use a sulfate-free shampoo and conditioner and moisturize regularly.

    9. How Do I Store My Extensions?

    Store your extensions in a cool, dry place, away from direct sunlight. Use a storage case or a clean, sealed plastic bag to prevent dust and tangles.

    10. What Is Your Return Policy?

    We offer a hassle-free return policy within 30 days of purchase, provided the extensions are in their original condition and packaging. Please refer to our Returns page for detailed information.

    11. How Do I Contact Customer Support?

    For any further questions or assistance, our friendly customer support team can be reached via email at support@teestresseshaircollection.com or through our Contact Us page.

    12. Do You Offer Wholesale Options?

    As of now, TeeStresses Hair Collection does not offer wholesale pricing or options. However, we are excited to announce that we will be introducing a wholesale feature in the Winter of 2024. Stay tuned for updates!

    Thank you for visiting TeeStresses Hair Collection! We hope you enjoy our premium quality hair extensions.

HAIR CARE TIPS

For TeesTresses Hair Collections: Silky Straight, Body Wave, Loose Wave

ALWAYS WASH BEFORE INSTALLING

  1. Gentle Cleansing: Wash your hair extensions with cool to warm water using a wide-tooth comb and an alcohol & sulfate-free shampoo and conditioner. We highly recommend using a silicone mix for optimal results.

  2. Heat Protection: Apply a quality heat protectant to damp tresses before blow-drying or flat ironing. Brands like Chi or Biosilk provide excellent shine and luster. For added care, sleep with a silk bonnet and pillowcase.

For TeesTresses Tropical Collection: Tropical Deep Wave, Deep Wave, Kinky Curly, Curly Wave, Deep Curly

ALWAYS WASH BEFORE INSTALLING

  1. Delicate Care: Wash with cool to warm water using a Denman brush for gentle detangling. For active wear, shampoo weekly. For normal wear, bi-weekly washing is sufficient. Avoid excessive sweating.

  2. Hydration is Key: Deep condition or apply leave-in conditioner daily using a spray bottle. Use water as a leave-in, then use a Denman brush to distribute it evenly. Add a light mousse for a wet or dry look. Tee’s Tropical Collection is known for being low maintenance, but regular hydration is still essential. Consider using a mannequin head for ease of maintenance.

Closures/Frontals

Frontals and Closures require special care to maintain their quality.

  1. Silk Protection: To prevent balding or patchiness, tie your tresses up in a silk scarf or bonnet when sleeping or during periods of rest.

  2. Gentle Handling: Avoid harsh combing or brushing. Opt for a gentle detangling approach. Professional plucking or excessive manipulation can lead to damage.

Seasonally Relevant Action Plan 

Winter: During the colder months, the air tends to be drier, which can lead to static and frizz. Consider using a hydrating leave-in conditioner more frequently and minimize heat styling to protect your hair from further moisture loss.

Summer: Protect your hair from the sun’s harsh UV rays by using a leave-in conditioner with UV protection. Additionally, tie your hair up or wear a hat to shield it from direct sun exposure, which can cause color fading and dryness.

Fall: This is a great time for a trim to get rid of any summer damage. Consider using hair masks and deep conditioners to restore moisture and prep your hair for the upcoming winter months.

Spring: With the change in weather, it's an excellent opportunity for a fresh start. Use clarifying shampoos to remove any buildup from winter products, and consider lighter, hydrating products to prepare for the warmer months ahead.

SHIPPING/POLICIES

Shipping Methods: We utilize USPS Priority Mail for all shipments. 

Payment Methods: We accept online payments through Debit, Credit, and PayPal. We also offer "Pay Later" solutions via AfterPay and ShopPay

Estimated Delivery Time:

  • Order Processing: 3-7 Business Days after Payment Confirmation.
  • Shipping Duration:
    • East Coast: 3-6 Business Days.
    • West Coast: 5-7 Business Days.

Please Note: During major sales events, shipping may take 7-10 business days due to increased demand.

Shipping Restrictions:

  • There will include a 5% demand surcharge for orders placed on holiday weekends to accommodate for company shipping compliances and logistics optimization; ultimately to ensure products are received within the promissory window.

Returns and Refunds:

  • No exchanges or refunds will be provided under any circumstances.
  • Once you receive tracking information, the parcel is under the jurisdiction of the Postal Service. Please contact them directly for any mailing inconveniences.

We greatly appreciate your understanding and cooperation!

For any further inquiries or concerns, feel free to reach out to our dedicated customer support team. Thank you for choosing us for your hair extension needs!